• Technical Support: 400-878-3389

• Pre-sales Support: 400-878-3313

• Provides 7×24 Hour Service via 400 Phone Line

• Provides 7×24 Hour Remote Technical Support

RL-Care

• All products come with a 15-month warranty.
• During the warranty period, for all products, good parts are supported first.

RL-Care+

• Devices activated to XiaoXin Cloud provide a 39-month warranty, while devices not activated to XiaoXin Cloud provide a 15-month warranty.
• Non-managed/non-cloud products provide a 15-month warranty.
• During the warranty period, for all products, only replacement is offered, no repairs.

       SUndray X-Link APP is committed to providing a one-stop tool platform for partners and users throughout the pre-sales, sales, and after-sales process.

       SUndray X-Link APP is a cloud management mobile tool developed by Barbarossa based on cloud-native technology, offering one-stop management services for customer businesses during the pre-sales, sales, and after-sales phases. The APP supports product selection, intelligent project quotation lists, remote project initiation, smart delivery, cloud operation and maintenance, unified management of multiple projects, project authorization management, management of customer-owned products, and product price authority management.